This move gives the size and scale to compete in the global market. Besides, the merger also gives us large service delivery structure," Adi Cooper, chairman, TWS Holdings, said.The new venture has multiple North American and Indian operations centres which provide scale, quality, and redundancy for Fortune 500 clients. Rakesh Kaul, chairman of Spherenomics, has been appointed chief executive and member of the board for TWS Holdings.CIBC World Markets, The VIEW Group, Insight Capital Partners, eTEC Ventures Ltd, and Cooper, who are the major shareholders of Tracmail and Webhelp, have announced that they will remain company shareholders and plan to fund additional growth capital. The new entity has also drawn up a plan to invest $6.5 million."Tracmail, Webhelp and Spherenomics have been close partners, with complementary strengths. This merger greatly strengthens our client sales support, as we now have offices in San Francisco, Seattle, Chicago, Toronto, Montreal, New York, New Jersey and Boston," Kaul said.
"Our operational and technology platform provides best-in-class service and proprietary solutions to our clients and to scale our business profitably. The combination of major call centres in Montreal, Mumbai and Hyderabad staffed by 2,500 trained agents allows us to provide near-shore and offshore customer service alternatives. It positions us as one of the leading global outsourcing companies for Fortune 500 Companies," Kaul said.The new senior management team of the company will be led by Arjun Vaznaik, Chris Barrow, Ralph Bulle, Richard B Hoffman, and Thomas Pfaff.
Tracmail has been providing (since late 90’s) Business Process Outsourcing services to Fortune 100 and Fortune 500 companies in Banking and Financial services, Telecom, Information Technology, Logistics and Retail Industries. Tracmail’s goal is to continually provide our clients with cost-effective, flexible, scalable solutions and thereby enable the clients to a competitive edge by leveraging the power of outsourcing. Tracmail offers customized business process outsourcing services, which include: Voice based inbound/outbound phone support, Email support, Online chat, Back Office processing. Tracmail uses a sophisticated interaction solution that uses an integrated multi channel Proprietary platform of Voice and data, to respond to your customer queries or to initiate customer contact. Tracmail systems are created and repeatedly tested in conjunction with our client's key deliverables. Being an ISO 9001 - 2000 certified company we rigorously follow documented process manuals and are audited periodically internally as well as by our clients.
Tracmail provides value added workflow solutions to its clients utilizing globally resourced skill sets to ensure continuous improvement in its Service offering. Our operational structure has enabled us to consistently deliver the lowest-cost, highest-quality business process outsourcing services around the world. Tracmail has Business Process Outsourcing (BPO) expertise in Customer Lifecycle Management, Customer Relation Management, Transaction Processing, Collections, Techincal Support, Telecom, Retail, Telemarketing.
